Job Description:
Role Title: Inside Sales Executive – Export
Department: Sales – Export (B2B)
Employment Type: Full-time
No. of Positions: 10
Location: Mumbai
About Company
It is a B2B healthcare supply platform enabling efficient procurement and distribution of medical and pharma products for hospitals, clinics, and retailers across India.
Role Overview
You will drive new revenue from pharma export via structured calling, digital/CRM-led outreach, and remote account management. The focus is to source, pitch, convert, and grow accounts such
as Dealer / Distributors, Pharmacies, Chemists, Medical Stores, CPs (Chemist Points), and GPs (General Practitioners) and to activate repeat ordering Experience with B2B Healthcare
suppliers, pharma manufacturers, dealers, and distributors is a strong plus.
Key Responsibilities
• Execute daily outbound calling and WhatsApp/email follow-ups to pharma retailers to drive order bookings and revenue.
• Run structured pipeline management: lead qualification, needs analysis, product mapping, pricing, and closing.
• Onboard accounts, activate first order, and build repeat order cadence with cross-sell/upsell.
• Manage end-to-end order lifecycle: quotation → negotiation → confirmation → coordination with supply/logistics → delivery status follow-ups → feedback.
• Maintain accurate records in CRM (lead status, follow-ups, conversation notes, order value, collection status).
• Own collections hygiene (as per policy) and ensure on-time payments from accounts.
• Achieve monthly revenue, conversion, AOV (average order value), and retention targets.
• Provide market feedback on pricing, availability, and competitor moves; support inside campaigns and promotions.
• Uphold compliance with applicable pharma retail norms and company policies.
Candidate Profile – Must-Haves
• 1–4+ years of Inside Sales / Telesales experience in Pharma Export (pharma retail, B2B distribution, med-surg, or FMCG to chemists preferred).
• Strong phone selling, objection handling, and closing skills.• Language proficiency as per role slot (see split above); clear spoken communication and writing (WhatsApp/email).
• Familiar with CRMs, spreadsheets, and WhatsApp Business workflows.
• Discipline on daily activity metrics and follow-through.
Good to Have
• Prior work experience with B2B Healthcare suppliers, pharma manufacturers / dealers / distributors.
• Basic knowledge of Schedule H/H1, temperature-sensitive SKUs, and invoicing norms.
• Ability to run micro-campaigns for new launches and promotions.
KPIs & Success Metrics
• Revenue achieved vs. target (monthly/quarterly).
• Daily/Weekly activity: connected calls, demos/pitches, proposals shared.
• Conversion rate, AOV, repeat order rate, # of active accounts.
• Collections discipline and DSO (as applicable).
• CRM hygiene and on-time follow-ups.
Questions for Inside Sales:
1. Have you managed B2B Pharma / Vaccine sales
2. Daily dialled vs connected Calls ratio, Conversion Ratio
3. Current Target Vs Achievement (Per month / Quarter / Year)
Clarification / Criteria to be considered:
- Candidates should have experience in B2B selling
- Currently should be carrying a target of minimum 6 to 8 lacs per month (at least)