Head – Industrial & Logistics Parks

Job Description:

• Lead operations for 7-8 Industrial & Logistics Parks across PAN India.
• Develop and implement operational strategies aligned with business objectives.
• Drive standardization of FM processes, SOPs, and governance frameworks.
• Ensure seamless day-to-day operations across all sites.
• Establish performance metrics and operational KPIs.

• Own portfolio P&L and financial performance.
• Monitor revenue, operating expenses, margins, and profitability.
• Identify cost optimization opportunities without impacting service quality.
• Present monthly, quarterly, and annual financial reviews to leadership.
• Drive budget adherence and financial discipline across sites.

• Prepare annual CAM budgets and operating plans.
• Ensure accurate CAM computation, billing, reconciliation, and recovery.
• Monitor recovery percentages and outstanding receivables.
• Drive transparency and audit compliance in CAM processes.
• Work closely with finance and leasing teams for budget forecasting.

• Serve as the primary escalation point for key clients and tenants.
• Maintain strong stakeholder relationships with occupiers, developers, and investors.
• Conduct business reviews and governance meetings.
• Ensure high customer satisfaction and tenant retention.

• Oversee hard and soft services including:
• Electrical systems
• HVAC
• DG operations
• Fire & Life Safety systems
• STP/WTP operations
• Housekeeping
• Landscaping
• Pest control
• Security services
• Ensure preventive and predictive maintenance programs are effectively implemented.

• Ensure compliance with all statutory and regulatory requirements.
• Lead health, safety, and environmental initiatives.
• Drive audit readiness and closure of compliance observations.
• Ensure validity and renewal of all licenses and permits.
• Lead incident investigations and risk mitigation programs.

• Manage national and regional FM service providers.
• Drive vendor performance through KPIs and SLAs.
• Lead contract negotiations, renewals, and commercial reviews.
• Ensure service delivery excellence and contractual compliance.

• Lead regional and site FM teams across the portfolio.
• Build a high-performance culture focused on accountability and customer service.
• Develop succession planning and talent development programs.
• Conduct performance reviews and mentoring initiatives.

• Develop long-term asset management plans.
• Evaluate and prioritize CAPEX requirements.
• Oversee facility upgrades, sustainability initiatives, and infrastructure projects.
• Ensure efficient project execution within budget and timelines.

• Provide periodic portfolio performance reports to senior management and investors.
• Track operational, financial, compliance, and customer satisfaction metrics.
• Lead management reviews and governance forums.

• Graduate with experience in Facilities Management / Operations.
• Ex Defence personnel preferred.
• Certifications in Facilities Management, Safety, or Asset Management will be an advantage.

• 15-20+ years of experience in Facilities Management, Industrial Parks, Logistics Parks, Warehousing, Real Estate, or Asset Management.
• Minimum 8-10 years in leadership roles managing multi-site portfolios.
• Strong exposure to P&L management, CAM budgeting, compliance, and client management.

• Strategic Leadership
• Financial Acumen & P&L Management
• CAM Expertise
• Stakeholder Management
• Contract Negotiation
• Compliance & Risk Management
• Team Building
• Operational Excellence
• Customer Centricity
• Commercial Orientation