Business Analyst - LMS - Mumbai

Job Description:

Primary Responsibilities:  Requirements Gathering: Collaborate with loan servicing, customer accounting, customer service, and collections operations to capture business requirements for post-disbursement activities.  LMS & Collection Workflow Mapping: Map end-to-end post-origination processes including loan onboarding, amortization schedule modifications, interest calculations, fee generation, payment processing, and payoff calculations.  Collections & Recovery Strategies: Define business rules and configuration logic for delinquency buckets, automated dunning communications (SMS/Email/Letters), promise-to-pay (PTP) tracking, charge-offs, and third-party agency assignments.  Functional & Technical Specification: Translate servicing policies and collection strategies into user stories, functional specification documents (FSDs), and workflow diagrams for IT and configuration teams.  Integration Specification: Document business requirements for third party integrations, such as payment gateways (ACH, credit cards, real time payments), auto-dialers, credit bureaus (delinquency reporting), and skip-tracing vendors.  Testing & User Acceptance (UAT): Write comprehensive UAT test scripts, coordinate validation testing with accounting and operations stakeholders, and ensure correct financial calculations and ledger entry mappings.  Change Management & Training: Create user documentation, training guides, and support the rollout of new LOS features to loan officers and operations teams. Required Skills  Lending Domain Expertise: Deep understanding of the post-origination lifecycle, including accounting principles, principal/interest allocations, payment processing, restructuring/modifications, delinquency tracking, and write-offs. Qualification  Technical Aptitude: Experience writing structured user stories in Jira/Azure DevOps, mapping workflows in Visio/PPT, and basic database querying using SQL.  Soft Skills: Exceptional communication skills to successfully collaborate with both non-technical business users and core software developers.  Bachelor’s /Master’s degree from an accredited institution, with degree preferred in Computer Science or Information technology systems security or related field. No of years of Industry experience  Experience: 5 to 8 years of experience as a Business Analyst in banking or FinTech, with at least 3+ years dedicated specifically to implementing or configuring Loan Management Systems (LMS) & Collections.