Inbound Customer Service
Job Description:
1 Excellent spoken English Clear, confident verbal communication. Can understand UK/British-style accent.
2 Excellent written English Professional email writing, correct grammar and clear customer communication.
KEY RESPONSIBILITIES
• Answer inbound customer calls and email enquiries.
• Process orders and follow up on stock, dispatch and delivery.
• Coordinate with warehouse, logistics and internal teams.
• Handle order amendments, refunds and customer issues.
• Maintain accurate records and complete written follow-ups.
IDEAL BACKGROUND
• Customer service, ecommerce, order processing or B2B support.
• Confident handling customers by telephone and email.
• Comfortable using Outlook, Excel and ecommerce/business systems (Shopify).
• Organised, accurate and able to prioritise multiple customer queries.
• Interested in a stable, long-term position.
Additional Details :
•Work Location: Thane
•Work Mode: Work from Office
•Working Days: Monday to Friday (5 days a week)
•Experience: 2–3 years
•Gender Preference: Male
•Working Hours:
o UK Summer Time: 11:30 AM – 10:30 PM IST
o UK Winter Time: 12:30 PM – 11:30 PM IST
•Leave Policy: UK bank holidays plus 1 day of leave per month
•Payroll: On-roll
•Interview Process: Telephonic interview followed by a face-to-face interview
Interested can share updated cv to Saloni Pimenta on search@talismanstaffing.com or What's app : 9136435341
Key Skills :
Company Profile
It is a UK-based B2B wholesaler and distributor of fast-moving consumer goods (FMCG) including food, drink and non-food products. We supply trade customers including independent retailers through our UK warehouse operations. We are expanding our operations office in
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