National RCU – Job Description (Banking / NBFC)

Position: National Head – RCU (Risk Containment Unit) Department: Risk / Fraud Control Industry: Banking / NBFC / Housing Finance

Role Overview:

The National RCU Head is responsible for overseeing fraud risk management, investigation, fraud prevention and risk containment activities across the organisation at a PAN India level. The role involves identifying potential frauds, strengthening internal controls, conducting investigations and ensuring adherence to organisational policies and regulatory guidelines.

Key Responsibilities

1. National RCU Operations

• Lead and manage RCU operations across all regions and branches PAN India.

• Develop and implement fraud prevention and risk containment strategies.

• Establish standard operating procedures (SOPs) for RCU activities.

2. Fraud Investigation & Detection

• Conduct investigations into suspected fraud cases involving customers, employees, DSAs, connectors and other third parties.

• Identify fraudulent documents, financial misrepresentation, identity theft and loan-related frauds.

• Handle complex fraud investigations and recommend appropriate corrective actions.

3. Pre-Disbursement & Post-Disbursement Checks

• Oversee field investigations, residence and office verification, business verification and document verification.

• Monitor suspicious loan applications and identify potential fraud before disbursement.

• Conduct post-disbursement audits and investigate irregularities.

4. Team Management

• Manage regional and zonal RCU teams across India.

• Build, train and mentor investigation teams.

• Monitor team productivity, investigation quality and turnaround time (TAT).

5. Risk Monitoring & Control

• Analyse fraud trends, identify high-risk locations and detect emerging fraud patterns.

• Implement preventive measures to minimise operational and credit-related fraud losses.

• Coordinate with Credit, Business, Legal, Compliance, Operations and Collections teams.

6. MIS & Reporting

• Prepare and present fraud reports, investigation findings and risk dashboards to senior management.

• Monitor fraud cases, financial exposure, recovery and closure status.

• Recommend process improvements based on investigation findings.