ServiceNow Consultant

Senior ServiceNow Consultant

3 Nos.
27100
Full Time
2.0 Year(s) To 8.0 Year(s)
5.00 LPA TO 15.00 LPA
IT Software - System Programming
IT-Software/Software Services
Job Description:

 

 
  • Knowledge on ITIL Service Operation Process – Incident, Problem, Change , Configuration and Release Management 
  • ITSM, ITBM, ITOM, CSM 
  • Specialize in the delivery of one of the processes or provide management and coordination across multiple processes. 
  • Maintenance, administration and version standardization of Service Now 
  • Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions 
  • ServiceNow instance core setup and configuration and customizations. 
  • Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows. 
  • Design and Development of Applications and modules to deliver the client’s business requirements. 
  • Unit testing of deliverables. 
  • Timely support to resolve any implementation and performance issues reported on tool. 
  • Design and Configuration of workflows for multiple type of changes as per the Change Advisory Board requirements as part of the Change Management modules. 
  • Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs 
  • Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams. 
Company Profile

We are a specialized IT services company with re-usable technology assets in the DevOps, Cloud, Automation, Digital, Service Delivery and Agile Analytics domains. It helps global organizations achieve frictionless business by transforming their Infrastructure, Applications and Data to provide business scale, operational efficiency and deliver superior customer experience.

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