Customer Success Executive - B2B Supply Chain

Customer Success Executive - B2B Supply Chain

1 Nos.
33219
Full Time
1.0 Year(s) To 2.0 Year(s)
3.00 LPA TO 3.50 LPA
Purchase / Logistics / Supply Chain
Internet/Ecommerce
B.Tech/B.E. - Other Engineering
Job Description:

Role Objective

 
We are looking for a true techno-commercial individual who is excited to take up new challenges. The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and measuring OTIF etc.

 

Role Responsibilities

  • Managing the Suppliers Pick up Plan and ensure that Pick up SLA’s are met.
  • Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
  • Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
  • Managing support issues and escalations for Company's customers
  • Follow-up with suppliers and coordinating with city teams (phone/f2f)

 

 


Key Stakeholders

 

With

Purpose

Internal

KAM’s/ Sourcing/ Warehouse & City Heads

Coordinate with Suppliers and Customers on Order status and support required in case of issues and escalations.

External

Category/ Business Development Teams

 Establish a comprehensive understanding of products in order to better service the customers on product features.

 

 

Qualification & Experience

Essential/ Desirable

 

Work Experience

 

 1+  year of experience in order processing/ knowledge on P2P cycle and excellent excel skills  

 

Essential

 

Start-up experience would be an added advantage.

 

 

Essential

 

 

 

 

 

Knowledge/ Skills

 

High level of ownership, willingness to set up things from scratch.

 

Essential

 

Must have flair for new and evolving technologies and has a vision to transform a traditional

Essential

 

 

Education

 

 

 Bachelor's Degree / Bachelor of Technology – Btech from Tier 1 institute

 

Essential

 

 

 

 

 

 

 

 

 

 

 

 

Company Profile

 India’s fastest growing B 2 B e-commerce start up  funded by Ratan Tata .


Present in 20 locations across India with employee strength of 1000 employees , the company  is growing at 300 % year on year by continuously innovating to impact
India’s 300 billion Manufacturing Sector . It's led by a passionate team comprising of alumni of ISB, IIMs, IITs, MDI,
XLRI, BITS with professional experience at Google, Tata Steel, Amazon, Paytm, Delhivery, Snapdeal etc


Started in the year 2015 with our E Commerce platform  for industrial products with now 300 K+
SKU s across 40 product categories covering 20,000 pin codes across India to expand to the Enterprise Business
vertical in 2016 catering to 400 large manufacturing companies 500000 SMEs .



Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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