Customer Success Executive - Mumbai

Role Objective

 
We are looking for a true techno-commercial individual who is excited to take up new challenges. The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and measuring OTIF etc.

Role Responsibilities

• Managing the Suppliers Pick up Plan and ensure that Pick up SLA’s are met.
• Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
• Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
• Managing support issues and escalations for Company's customers
• Follow-up with suppliers and coordinating with city teams (phone/f2f)

Key Stakeholders

With

Purpose

Internal

KAM’s/ Sourcing/ Warehouse & City Heads

Coordinate with Suppliers and Customers on Order status and support required in case of issues and escalations.

External

Category/ Business Development Teams

 Establish a comprehensive understanding of products in order to better service the customers on product features.

Qualification & Experience

Essential/ Desirable

Work Experience

 1+  year of experience in order processing/ knowledge on P2P cycle and excellent excel skills  

Essential

Start-up experience would be an added advantage.

Essential

Knowledge/ Skills

High level of ownership, willingness to set up things from scratch.

Essential

Must have flair for new and evolving technologies and has a vision to transform a traditional

Essential