Hiring Service Engineer for a Leading Automation Company - Ahmedabad Location

Job Description:

• Responds to Customer Complaints.
• Evaluates and Resolves Problems of Customers.
• Assists In Installing the Equipment.
• Analyses, Inspects & Reviews findings to determine the solution to the problem that the customer demands.
• Offers Customer Training for the Product.
• Works Alongside with technical sales engineers.
• Monitors Performance of the products.
• Provides Customers with regular reports and feedback on their services requests.
• Develops and maintains relations with customers.
• Offers feedback on product development, features & Functions.
• Vendor Development for installation.
• MS Office, Email and understanding drawings good personal organization skills and habits

We are seeking a skilled and customer-focused Service Engineer to join our team. The Service Engineer will be responsible for providing technical support, maintenance, and repair services for our products to ensure customer satisfaction. The ideal candidate must have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers.

Key Responsibilities:

• Provide technical support and assistance to customers through on-site visits, phone calls, emails, and remote access tools.
• Install, configure, and troubleshoot equipment and systems, ensuring proper functionality and performance.
• Conduct preventive maintenance activities to ensure the reliability and longevity of products.
• Diagnose and resolve technical issues and faults in a timely and efficient manner.
• Collaborate with cross-functional teams, including sales, engineering, and product development, to address customer concerns and provide feedback on product performance and improvements.
• Document and maintain accurate records of service activities, including service reports, equipment logs, and customer interactions.
• Train customers on the proper use and maintenance of products, providing guidance and support.
• Stay updated on product knowledge and industry trends through continuous learning and training.
• Identify opportunities for service contract renewals, upgrades, and additional services to drive revenue growth.
• Follow company policies, procedures, and safety guidelines to ensure compliance and customer satisfaction.
• Maintain a professional and customer-centric approach in all interactions with customers.

Qualifications:

• Bachelor's degree in Engineering or a related field (BE / BTech or Diploma - Electrical, Mechanical)
• Proven experience as a Service Engineer or similar role, preferably in the relevant industry.
• Strong technical knowledge and troubleshooting skills.
• Familiarity with equipment and systems related to the industry (specify the industry relevant to the position, e.g., medical devices, industrial machinery, IT infrastructure, etc.).
• Excellent problem-solving abilities and the ability to think analytically.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Strong interpersonal skills and the ability to build positive relationships with customers.
• Ability to work independently and manage multiple tasks simultaneously.
• Willingness to travel to customer sites as required.
• Valid driver's license and clean driving record (if applicable).
• Certifications or training related to the industry or specific products (if applicable) is a plus.

If you have a strong technical background, excellent problem-solving skills, and a customer-focused mindset, we encourage you to apply for this position. Join our team and play a crucial role in ensuring customer satisfaction by providing top-notch technical support and service for our products.