556 Job openings found

1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...

Job Description: Customer Relationship Manager for Online Optical Business   Position: Customer Relationship Manager Location: Brabourne Road, Kolkata Type: Full-time / Contract   Overview:   We are an online optical business committed to providing high-quality eyewear and exceptional customer service. Our platform allows customers to browse and purchase prescription glasses and sunglasses all from the comfort of ...

Customer Relationship Manager - JD     Job Description: Customer Relationship Manager for Online Optical Business   Position: Customer Relationship Manager ________________________________________ Overview:   We are an online optical business committed to providing high-quality eyewear and exceptional customer service. Our platform allows customers to browse and purchase prescription glasses and sunglasses all from the comfort of their home. We ...

Job Overview: The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...

Core Responsibilities: Complaint Resolution Ensure to handle and end to end resolution of complaints received on Escalations Channels like Banking Ombudsman, NHB, RBI, Management, Nodal Officer, Online Grievance Portal etc Comprehend, analyse and action complaints received under various escalation channels as per defined process, timelines and quality Ensure to update Management on the progress ...

Ensure and Improve QC of Operations Develop action plan to achieve the KPIs for Quality Control Review and monitor the status of Manufacturing QC plans at monthly frequency with the concerned Personnel and on weekly basis with internal team. Monitor the performance of plans, identify gaps and develop plans to bridge the gaps ...

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues. • Obtain and evaluate all relevant information to handle product and service related inquiries and complaints. • Respond promptly to customer inquiries and resolve customer complaints. • Provide pricing & delivery information ...

A Floor Manager in the Jewellery Industry is a key position responsible for overseeing the daily operations of the retail floor or showroom, ensuring that sales targets are met, customer service is of the highest quality, and inventory is properly managed. This role is integral to the smooth functioning of ...

  We have an urgent opening for the position of Quality Manager for a reputed manufacturing company (Foundry Industry) for  Kolkata (Bagnan/Kulgachia).   Purpose of the Role: To ensure the defined quality controls and quality assurance are in place and effective in meeting customer satisfaction. To develop, sustain, and improve quality Quality Management Systems (QMS ...

Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues. • Obtain and evaluate all relevant information to handle product and service-related inquiries and complaints. • Respond promptly to customer inquiries and resolve customer complaints. • Provide pricing & delivery information to end users. • Maintain data ...