Salesforce Service Cloud

Job Description:

Project Role : Application Lead  Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.                                                                                                                                                                                                                                                                                                                                                                                                                                           Must have Skills : Salesforce Service Cloud  Good to Have Skills :  No Technology Specialization  Job Requirements : Key Responsibilities : a Perform Code Review and Code Optimization on APEX b Can create technical design from Functional design/Requirement c Able troubleshoot with debugging skills d Perform Impact analysis e Must perform configuration and customization  Technical Experience : a Must have SFDC Configuration including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model b Must have Salesforce Service Cloud Technical/Functional Skills    c Must have sound implementation knowledge of Service Consoles, Live Agent Knowledge, workflow rules, validation rule, approval process, reports and dashboards  d Must have Hands on Customization APEX, Visual Force, Triggers, Batch, Schedule Apex, VF Components, Test Class etc  Professional Attributes : a Must have Good Communication skill and Capable of Client facing role experience  Educational Qualification: a Must have 15 year of regular education  Additional Info : e Must have Service Cloud certification