Program Manager (Non-Tech)

Job Description:

Role Summary:

This role works closely with Head of Operations and will involve a combination of strategic thinking and firefighting. You will be driving efficiency improvements at org level while ensuring that key customer satisfaction metrics show consistent improvement. Some important business levers under the purview of this role include driving customer retention, renewals, nps and process csat. This role will involve a lot of data analysis and the candidate should be comfortable with number crunching and tools such as excel, tableau etc.

What does ‘Great’ look like in the role?

• Improvement in renewal retention by 30%
• Automations to improve efficiency by 50%
• Improvement in nps by 25 points driven mainly by enabling self-serving automations and reducing turntimes

Qualifications/competencies required

• MBA from Tier -1/2 college
• 1-2 years of total work experience
• Data driven
• Proficiency in tableau, R/Python is preferred but not mandatory
• Good communication skills
• Stakeholder management

Role Offered: Associate Program Manager / Program Manager

Location: Mumbai