Manager/Sr Manager Operations

Job Description:

Responsibilities:
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operations for Life insurance - Pre Issuance, branch Operations, Post Issuance servicing, Refund, Persistency etc
• Monitor team performance and report on metrics
• Identify training needs and organize refresher training
• Coordination with the external and internal customers for Requirements closure
• Assist in developing process and procedures
• Guide the team on best practices and company policies / procedures
• Maintain hygiene on Compliance requirements
• Create an inspiring and an open communication culture

Requirements:
• Prior experience 7-10 years in a management role is mandatory
• In-depth knowledge of Life Insurance Operations
• Good Technical skills
• Excellent communication and leadership skills
• Decision making skills
• Flexible approach