Retail Store Manager (Non-food), Goa Airport (Dabolim / Mopa)

Job Description:

Role Description:

• Sales Analysis
• Inventory Management
• Replenishment of stores
• Marketing Tie-Ups
• Vendor Management
• Terms of Trade negotiation
• Store planogram
• Promotion/Offers at store level
• Training to staff

Job Description :-

• Responsible for the day to day running of the BU, maintaining standards, ensuring legal compliance checks on pricing etc.
• Assist in cashier training and provide support to cashiers where required.
• Ensure achievement of sales targets which have been set for the department/s and provide input when deciding the targets.
• Continually monitor the achievement of sales targets and take corrective measures where required.
• Provide clarity progress towards targets by communicating to the team the department, store and overall regional performance.
• Ensure minimization of shrinkage levels in the department, training the teams on how to handle merchandise and protect stock.
• Role model the highest standards of customer service with the team.
• Understand customer needs and build a rapport with customers.
• Manage customer complaints and queries resolving them to the best of your ability.
• Ensure visual merchandising guidelines are adhered to and standards and maintained in the department/s provide feedback to visual merchandiser.
• Execute all operational procedures effectively
• Audit the department/s for achieving standards in fitting rooms and housekeeping, till areas etc.
• Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team.
• Ensure adequate learning and development of the team through on the job training, VM training, product training etc.
• Ensure clarity of roles by dividing responsibilities between team members.
• Develop team members by providing timely and constructive feedback to help team members identify their strengths and weaknesses.

Knowledge, Skills and Abilities:

1. Strong written and oral communication skills
2. Negotiation skills
3. High degree of proficiency with Excel
4. Ability to work well in high pressure situations to meet deadlines