Officer - IT

Job Description:

1. Desktop, Laptop, Printers, PA system, walkie talkie Onsite and phone support.
2. User Backup system support. Updating current Infrastructure with deploying new equipment.
3. Provide Investigation, diagnosis resolution and recovery for hardware and software problems.
4. Maintain overall ownership of users issue and service. Ensuring that they have received resolution within a
reasonable time frame.
5. Plant level SAP support.
6. Manage service request, software installations, new computer setups, upgrades and etc.
7. Maintain Inventory of assets & Software licenses.
8. Record incident resolutions in the help desk tool (complaint register tool).
9. Coordinate with IT vendors and accounts team to provide payment on time.
10. Support the following technologies: MS office products, Outlook, Web browsers, Operating systems,
Desktops, Laptops, Mini Laptops, Printers, File server documents, SOPHOS Antivirus, Projectors, Citrix
interface, Basic LAN/WAN, CCTV camera system, EPABX system, walkie talkie, Door Access Control
System and others.