Customer Service Project Administrator

Job Description:

A Customer Service Project Administrator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets.

Additionally, the Customer Service Project Administrator will also be handling installers (subcontractors and/or internal team) assigned to them. This will involve day-to-day communication, installation availability, and any grievances they may have.

Role

• Responsible for movements of customers from the Schedule Install Stage to Install Completed stages, managing various tasks involved in different stages of the process.
• Managing installers assigned to them, to ensure the installation is done for customers smoothly and seamlessly.

Duties

• Scheduling customers for installation and commissioning the customer post installation.
• Be the owner of different Projects and be responsible for them (updating customer and CRM, completing rebates applications).
• Managing installers and ensuring they provide enough availability to schedule customers in
• Build rapport with installers and ensure they are provided the support needed to complete jobs.
• Working closely with various departments to solve any issues (such as the Customer Service team, Engineering team, Sales, and Supply Chain).
• Manage customer escalations and queries.

Requirements

• Minimum Bachelor’s degree in any field
• Able to manage time and escalations.
• Excellent Communication skills.
• Proficient with computer literacy.
• MS Office Competency.
• Quick learner with an interest in renewable energy.
• Passion for customer service and interest in Account Management