Assistant Manager - Customer Service / Customer Delight(3PL)
3 Nos.
62211
Full Time
3.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 8.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Internet/Ecommerce
Job Description:
Roles & Responsibilities:
- Exhibit high level of customer obsession, ownership and problem solving skills
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to customers
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Who can apply:
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal) in language.
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Work successfully in a team environment as well as independently
- Familiarity with Windows, Microsoft Word, Microsoft Excel and CRM Tools
- Logistics background and Experience in similar role
Key Skills :
Company Profile
The company is a $23 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and Infrastructure, Cement, Ventures, and Paints across India, the US, South America, and Africa.
The company is spearheading a new mission to build the most preferred ----stop, omni-channel, and integrated tech-led offering for MSMEs in the manufacturing and construction industry through a multi-brand, multi-category marketplace. It also operates a B2C business for individual home builders (IHBs) under the brand Homes.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.