Assistant Manager - Customer Service / Customer Delight(3PL)

Job Description:

Roles & Responsibilities:

•  Exhibit high level of customer obsession, ownership and problem solving skills
•  Effectively communicate in a clear and professional manner at all times
•  Provides/ expedites prompt and efficient service to customers
•  Effectively manage sensitive cases by reporting up the escalation matrix
•  Demonstrate excellent time-management skills 
•  Maintains or exceeds targeted performance metrics
•  Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Who can apply:

• Graduation in any specialization from a recognized university.
•  Excellent communication skills (written and verbal) in language.
•  Ability to communicate correctly and clearly with all customers
•  Good comprehension skills – ability to clearly understand and state the issues customers present
•  Ability to concentrate – follow customers issues without distraction to resolution
•  Work successfully in a team environment as well as independently
•  Familiarity with Windows, Microsoft Word, Microsoft Excel and CRM Tools
•  Logistics background and Experience in similar role