Area Manager Sales- Alternate channel Chennai
Job Description:
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Profitability Management - Maintaining & optimizing profitability for the branch
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Target setting & management – Monitoring branch targets in numbers & volumes
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Portfolio quality management - through superior underwriting, working closely with collections • Cost management – managing all branch operating costs including cost of acquisition, operations etc.
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People management – Motivating team, handling HR & administration function of the branch
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Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business
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Achieve contributed value targets set for the branch
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Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
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Provide superior customer experience
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Manage TAT’s on credit & processing
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Minimize pre & post disbursal discrepancies Monitoring Performance
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Monitoring Branch performance in terms of key drivers i.e. Contributed Value….Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience
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Monitor individual performance of each employee, continuously work to maximize productivity People Management
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Motivate and develop branch team
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Drive branch team to excel.
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Manage and mentor the team and keep attrition of branch staff low
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Conduct regular meeting with branch staff
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Provide open and honest feedback and ask for feedback.
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Ability to plan & execute
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Strong inter-personal skills and leadership ability,
Key Skills :
Company Profile
A leading Non-Banking --- Company (NBFC) that caters to the growing needs of an Aspirational India, serving both Individual & Business Clients.Incorporated
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