HOUSING KEEPING STAFF - RAIPUR,

Job Description:

Duties and Responsibilities

• Organize, supervise, and coordinate the work of housekeeping personnel on a day-to-day basis.
• Ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for hotel guests.
• Draw up duty rosters
• Supervise the discipline and conduct of her staff.
• Assure proper communication within the department by conducting a regular meeting with all personnel.
• Hire new employees, warn employees when policies are violated, and discharge employees when necessary.
• Counsel employees on various duties and on work-related issues.
• Motivate her staff and keep their morale high.
• Establish and maintain standard operating procedures (SOP) for cleaning and to initiate new procedures to increase the efficiency of labor and product use.
• Search constantly for and test new techniques and products.
• Maintain an inventory of the furniture, linen, and movable equipment in the rooms and related premises and to ensure they are regularly checked.
• Organize maintenance and repair of guestrooms.
• Deal with articles that a guest may have left behind in a room.

Reports to: – The Executive Housekeeper or Director of Housekeeping.
Duties and Responsibilities

• Check and ensure that all guestrooms, public areas, and ‘back-of-the-house’ areas are clean and well-maintained.
• Inspect the work done by contractors-for example, pest control, laundry, window cleaning, and so on.
• Prepare staff schedules and duty rotas/ roasters.
• Ensure periodical stock-taking and maintaining stock records for linen, uniforms, and equipment.
• Provide the necessary information to and assist the executive housekeeper in staff appraisal, disciplining termination, and promotion.
• Develop and implement training programs within the housekeeping department in consultation with the executive housekeeper.
• Assist the executive housekeeper in forecasting and budgeting for operating and capital expenditures.
• Take charge of the housekeeping department in the absence of the executive housekeeper.