Online Sales Expert (Jaipur)

Job Description:

Key Responsibilities:

-          Manage all aspects of customer interaction, including social media (Instagram/Facebook), WhatsApp, voice calls, emails & video calls.

-          Ensure a high level of customer satisfaction and explore upsell and cross-sell opportunities within the existing customer base to maximize revenue.

-          Resolve customer inquiries and requests promptly, ensuring strong customer satisfaction.

-          Offer necessary consultations to customers and direct them to the relevant department.

-          Maintain records of customer interactions and feedback.

-          Provide style and product consultancy to customers to drive sales.

Qualifications:

-          Minimum of 2+ years of hands-on experience in online sales, with a proven track record of meeting or exceeding sales targets.

-          Proficiency in using CRM software to effectively manage customer interactions, track leads, and enhance customer relationships.

-          Strong interpersonal and communication skills, both written and verbal, to engage effectively with HNI clientele.

-          A keen understanding of the luxury and lifestyle sector, including the latest industry trends and customer preferences.

-          Exceptional problem-solving abilities and the capacity to handle customer inquiries and resolve issues efficiently.

-          Bachelor's degree in Business, Marketing, or a related field is preferred but not required.