2 Job openings found

Key Responsibilities: -          Manage all aspects of customer interaction, including social media (Instagram/Facebook), WhatsApp, voice calls, emails & video calls. -          Ensure a high level of customer satisfaction and explore upsell and cross-sell opportunities within the existing customer base to maximize revenue. -          Resolve customer inquiries and requests promptly, ensuring strong customer satisfaction. -          Offer necessary consultations to ...

Job Description   Experience Complete understanding of overall operational activities including phone, email, chat, community and social media support   ·         Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner. Capacity Planning experience is preferred.   ·         Minimum of one ...