Gifting Experience Executive

Job Description:

Job Summary: We need a skilled Gifting Experience Executive to manage our Gifting department at Marine Lines. Responsibilities include selecting gifts, overseeing procurement and delivery, and ensuring a memorable gifting experience.

Roles and Responsibilities

1. Respond quickly to client queries and questions. Provide timely and accurate information to maintain client satisfaction.

2. Build strong relationships with clients to encourage repeat business. Work with team members to meet sales targets.

3. Oversee the upkeep and organization of the Gifting zone. Ensure it is always well-presented and inviting.

4. Curate hampers in line with our festival calendar. Follow the theme of each festival to create relevant hampers.

5. Engage with all walk-in customers to promote our hampers. Highlight the unique features and benefits of our products.

6. Collaborate with wedding and event planners to promote hampers. Encourage them to include our products in their festivities.

7. Understand client requirements and present customized gift solutions. Provide detailed quotations to meet their needs.

8. Coordinate orders with the production department from start to finish. Ensure clients receive the correct and complete order.

9. Develop and manage the hamper budget effectively. Monitor expenses to stay within budget while maintaining quality.

10. Coordinate the delivery of gifts to ensure prompt and accurate delivery. Address any issues that arise during the delivery process.

11. Evaluate the effectiveness of the gifting program regularly. Make recommendations for improvements based on feedback.

12. Stay up-to-date on industry trends and best practices in gifting. Apply this knowledge to enhance our gifting program.

Overall, the role of a Gifting Experience Executive is to create unique and memorable gifting experiences. This helps build stronger relationships and foster loyalty with our customers.