Remote Back Office Administrator

Job Description:

About the Role:
We are seeking a dedicated and detail-oriented Back Office Administrator to join our team. This role is crucial in ensuring the smooth operation of our company's internal functions, allowing the front office to focus on customer-facing activities. The ideal candidate will have excellent communication skills, fluency in English, and a proven track record of at least 5 years in a similar role.

Key Responsibilities:

1. Data Entry and Management:

   • Accurately enter and manage data within company databases.
   • Ensure data integrity and confidentiality.

2. HR Tasks:

   • Assist with onboarding new employees and managing benefits.
   • Support HR processes and documentation.

3. Scheduling and Calendar Management:

   • Coordinate and manage schedules and appointments.
   • Ensure timely reminders and follow-ups.

4. Supply Chain Management:

   • Oversee and manage supply chain activities.
   • Maintain inventory and track supply orders.

5. Customer Service and Support:

   • Provide support to customers via email, phone, or chat.
   • Resolve customer issues and escalate when necessary.

6. Record Keeping and Filing:

   • Maintain organized and accurate records and files.
   • Ensure documents are easily accessible when needed.

7. Reporting and Analysis:

   • Prepare regular reports and perform data analysis.
   • Provide insights and recommendations based on data.

8. Maintaining Office Operations and Organization:

   • Ensure office operations are running smoothly.
   • Implement organizational procedures and best practices.

9. Providing Administrative Support to Teams and Leadership:

   • Assist various teams and leadership with administrative tasks.
   • Support project management and team coordination efforts.

10. Vendor Management and Project Completion:

    • Coordinate with vendors to ensure timely delivery of goods and services.
    • Monitor and manage vendor performance.
    • Oversee project timelines and ensure projects are completed on schedule.

Qualifications:

• Minimum of 5 years of experience in a back office or administrative role.
• Excellent communication skills and fluency in English.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and other relevant software.
• Ability to work independently and manage time effectively.
• Experience with data entry, HR tasks, customer service, vendor management, and project coordination.