Accountant / Sr. Accountant - AR/O2C

Job Description:

Key Responsibilities

• The duties of a Collections Associate includes collection calls and sending reminders via email.
• Analyze Credit report and provide recommendations to controller for credit worthiness.
• Providing customer service regarding collection issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Establish and maintain effective and cooperative working relationships with Billing and cash applications team.
• Review and Release orders

Essential Functions

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Required Skills

• 4-5 years High Volume corporate Collections and Credit Analysis experience.
• Knowledge of Credit Management and Collections procedures
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities

Work Environment:

• Work from home and work form Bangalore office once in a quarter for a week, occasional overtime may be required.
• Ability to work in a fast-paced environment and manage multiple priorities.

Shift & Working Days: US Shift (6:30 PM to 3:30 AM/ 5 Days working (Monday to Friday)