Senior Program Advisor for Gurgaon

Job Description:

Role Overview

The Senior Program Advisor will play a pivotal role in guiding working professionals
through their educational journey. You will reach out to working professionals and senior executives
through warm leads via phone and email to consult potential students on how our programs can help
them achieve their career goals. Providing comprehensive support, including academic advising, career
counseling, and program enrollment assistance, you are expected to sell with a student-first mentality.
This means offering white glove service, helping potential students make informed decisions, and
advising them as if they were your family and friends.

We are looking for talented and competitive Senior Program Advisors who can thrive in a progressive
sales environment. The successful candidate will play a key role in achieving our student acquisition
and revenue growth targets. You must be self-driven and comfortable with making multiple calls per
day, program presentations, generating interest and awareness, qualifying leads, and closing sales.

Roles and Responsibilities

● Reach out to working professionals and senior executives through phone calls, emails, and other
communication channels.
● Engage with leads to understand their career goals and how CRUX programs can help them
achieve those goals.
● Provide detailed information about CRUX programs, highlighting the benefits and outcomes.
● Conduct online demos, trial sessions, and other engagement activities to showcase program
value.
● Manage the sales funnel from lead generation to conversion, ensuring timely follow-up and
engagement.
● Offer personalized consultation and advice, treating potential students with the utmost respect
and care.
● Assist potential students in making informed decisions, providing guidance as if they were
friends or family.
● Guiding and following-up on program milestones, documentation, timelines and payments with
customers.
● Establish and maintain strong relationships with prospective and current students.
● Utilize CRM systems to manage leads, track interactions, and monitor sales performance.
● Generate reports and provide insights on lead conversion, sales metrics, and areas for
improvement.
● Stay updated on industry trends and educational advancements to provide relevant and
impactful consultations.
● Developing best practices for customer interactions, including standard FAQs, to capture value
and recommend the most suitable programs effectively.
● Work closely with academic advisors, marketing teams, and program coordinators to align sales
efforts with educational offerings and promotional activities.
● Participate in cross-functional meetings to share insights and contribute to program
development.

Skills and Qualifications

● Bachelor’s degree in Business, Marketing, Education, or a related field. Master degree will be
an added advantage.
● Minimum of 2 years of experience in sales, academic advising, or a related role, preferably in
the education sector.
● Strong interpersonal and communication skills, with the ability to build rapport and trust with
potential students.
● Proven inside sales/consultative Edtech experience with a consistent track record of exceeding
acquisition/sales targets.
● Proficiency in CRM systems, MS Excel and data management tools.
● Self-motivated, goal-oriented, and comfortable with making multiple calls per day.
● Pleasantly persistent with customers, enjoying customer interaction with a positive attitude and
pleasant phone manners.
● An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool.

What We Offer

● Being a key player in something potentially massive and world-changing

● Competitive salary and incentive structure, best in the industry.

● Opportunities for professional development and growth.

● A supportive and collaborative work environment.

● The chance to make a meaningful impact on the careers and lives of working professionals.