Lead Management - Call Centre Manager - Pune
Job Description:
- Call Centre Management
Responsible for Managing Entire Lead Management Call Centre Operations and call centre manpower productivity.
Effectively managing and implementation of new Initiatives at Call Centre.
Driving various campaigns at Call centre level and responsible for Day to day Call centre Activities.
- Campaign management – running various campaign Inbound and Outbound to maximise lead generation & conversion.
- Responsible for new initiatives and coordination with IT team for new projects
- Responsible for quality Lead Generation and conversion.
- Call Centre Operation.
- Agent Productivity & Performance Evaluation
- Quality Lead Generation as per set Targets
- CC SLA Monitoring & Compliance
- Campaign management
Key Skills :
Company Profile
--- --- --- ---, a --- Group Company, is a 100% captive finance subsidiary of --- --- --- established for the purpose of running it as an NBFC, exclusively to finance vehicles manufactured and/or marketed by --- --- --- and its subsidiaries/associates.
Certificate of Registration for carrying on the NBFC Business was received from Reserve Bank of India on 29 August 2023.
The Company was incorporated as --- --- Consumer Finance --- on 6 December 2021. After the change of the name of the Company from --- --- Consumer Finance --- to --- --- --- ---, the fresh certificate of incorporation was received from Registrar of Companies, Pune, on 26 December 2023.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.