Customer Care Executive
Job Description:
WE ARE HIRING A CUSTOMER CARE EXECUTIVE.
Job Title: Customer Care Executive
Location: Surat
Job Type: Full-time
Experience Level: 1 to 2 year
Salary: 15k to 20k
Job Description:
We are seeking a dedicated and customer-focused Customer Care Executive to join our team. The successful candidate will be the primary point of contact for our customers, responsible for ensuring an excellent customer experience through effective communication and problem-solving.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries.
- Provide accurate information regarding products and services to customers.
- Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
- Maintain up-to-date knowledge of company products, services, and policies.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with internal teams to address customer needs and follow up on any outstanding issues.
- Assist customers with the onboarding process and provide necessary guidance.
- Identify opportunities to enhance customer experience and suggest improvements.
- Ensure all interactions meet the company's quality standards and compliance requirements.
- Handle high volumes of customer interactions in a fast-paced environment while maintaining professionalism.
Company Profile
It caters to the varied needs of a diverse set of customers, ranging across retail and HNIs. We offer customized solutions in the areas of Mortgages, Life Insurance and General Insurance. Delivering long-term value demands powerful tools as well as deep insights. We have always tailored our investment strategies and solutions to focus on protecting and growing our clients’ wealth. Distribution is focused on building close and lasting relationships with each of our clients
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.