Customer Relationship Manager
Job Description:
Greetings from Talisman HR Solutions!
Join our team as a Customer Relationship Manager! If you're a polite, enthusiastic, and people-driven professional who thrives on delivering exceptional customer service, we’d love to hear from you!
Job Title: Customer Relationship Manager
Location: Lower Parel East
Experience: Minimum 2 years
Work Timings: Monday to Friday 10 a.m. to 6 p.m. (Saturdays are half day.)
Salary: Negotiable basis your experience and caliber (Plus Performance-based bonuses)
Opportunity to work with a well-established brand in the travel industry
About Us
We are a leading manufacturer of customized bags and accessories, specializing in travel-related products for over 17 years. Our commitment to quality and innovation has earned us a loyal customer base, and we are now looking for a Customer Relationship Manager to help us strengthen and enhance these relationships.
Role Overview
As a Customer Relationship Manager, you will be responsible for fostering strong relationships with clients, ensuring smooth after-sales service, and enhancing customer satisfaction. This role does not involve sales but focuses entirely on customer service, issue resolution, and relationship management. If you have a strategic mindset and a passion for building lasting client connections, this role is for you!
Key Responsibilities
- Build and maintain strong, long-term relationships with key customers.
- Act as the main point of contact for customer inquiries and concerns.
- Ensure prompt and efficient resolution of customer complaints.
- Keep customers informed about new product launches and offerings.
- Work closely with internal teams to ensure seamless customer experience.
- Understand individual customer needs and tailor solutions accordingly.
- Maintain accurate records using CRM tools and conduct business reviews
Qualifications & Skills
- Excellent English communication skills (spoken & written)
- Strong problem-solving abilities
- Proficiency in Excel & CRM tools(Prefered)
- People-oriented, polite, and enthusiastic approach
If you're a customer-centric professional with a passion for building strong relationships, apply now and be a part of our dynamic team!
Company Profile
Corporate Gifting to Large corporates and Industry (Pharmaceuticals, Banking, Insurance, Mutual fund, clothing brands
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.