Manager Technical Support - Construction Chemicals

Job Description:

Key Responsibilities:

Sales & Business Development:

• Lead sales efforts for technical products, focusing on large-scale projects, specifications, and enterprise-level sales opportunities.
• Develop and implement sales strategies to target key industries, organizations, and projects in alignment with business goals.
• Build relationships with architects, engineers, consultants, and contractors to understand project requirements and ensure alignment with company offerings.
• Act as the key contact for specification-driven sales, working with customers to ensure that products meet technical and functional requirements.
• Conduct site visits, meetings, and technical presentations to facilitate understanding of the product's capabilities and applications.
• Identify, track, and develop new business opportunities through networking, lead generation, and proactive outreach.

Project Management:

• Oversee and manage the sales cycle for large-scale projects, ensuring smooth handoffs between pre-sales, post-sales, and project implementation teams.
• Coordinate with project managers, engineers, and other stakeholders to ensure projects are completed on time, within scope, and within budget.
• Ensure alignment between customer specifications and the company's technical capabilities throughout the project lifecycle.
• Provide project updates, support, and guidance to internal teams and clients during project execution and implementation phases.

Technical Consultation & Support:

• Offer expert advice and support to both internal teams and customers on technical specifications, product features, and performance requirements.
• Provide detailed product recommendations based on technical assessments and customer needs, particularly for custom projects.
• Assist in troubleshooting and resolving technical issues during the sales process and throughout project execution.

Collaboration & Cross-functional Support:

• Collaborate with product managers, engineering teams, and marketing departments to ensure product offerings meet customer and project needs.
• Work closely with the engineering and R&D teams to provide feedback on product performance and specifications based on customer insights.
• Liaise with the technical support and customer service teams to ensure that issues are addressed and resolved promptly.

Reporting & Analytics:

• Track and report on sales activities, project progress, and key performance metrics.
• Provide regular updates to senior management regarding sales forecasts, progress on major projects, and new opportunities.
• Conduct competitive analysis to understand market trends and customer requirements, adapting sales strategies as needed.

Customer Relationship Management:

• Foster long-term relationships with key customers, ensuring they are satisfied with both the sales process and product performance.
• Address customer inquiries and concerns, ensuring high levels of customer service and satisfaction.
• Provide post-sales support, including handling any challenges during product installation, usage, or project implementation.

Skills & Qualifications:

Education:

• Bachelor’s degree in Engineering, Architecture, Business, or a related field (technical degree preferred).
• Additional certifications in project management, sales management, or specific technical expertise related to the product/service offered are beneficial.

Experience:

• Minimum 5-7 years of experience in technical or specification-driven sales, with a proven track record of managing complex sales cycles and large projects.
• Strong understanding of project management and the ability to manage multiple projects simultaneously.
• Experience working with architects, contractors, engineers, and other key influencers in technical or specification-based sales.

Technical Skills:

• Deep knowledge of the industry-specific products and solutions, including their technical specifications, installation, and usage requirements.
• Strong understanding of technical drawings, specifications, and system integration processes.
• Proficiency with CRM software and other sales tools to track progress, manage leads, and communicate with clients.

Soft Skills:

• Strong interpersonal and communication skills with the ability to engage technical and non-technical stakeholders.
• Problem-solving mindset, with the ability to address challenges and find creative solutions for clients.
• Excellent organizational skills, with the ability to manage time and prioritize tasks effectively.
• Ability to influence and build trust with key stakeholders, including senior decision-makers.

Working Conditions:

• Full-time position.
• Some travel may be required to visit client sites, attend meetings, and support projects.