Manager - Business Transformation
1 Nos.
99513
Full Time
8.0 Year(s) To 15.0 Year(s)
Not Disclosed by Recruiter
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Any - Any Graduation
Job Description:
- Define mechanisms and approaches for innovation strategy development, deployment roadmaps, and future-fit organizational design.
- Conduct operating model maturity assessments and plan for the evolution of technology.
- Run gap analyses and leverage optimization frameworks to drive continuous improvement across the client organization.
- Identify areas for performance improvement and develop enhancement strategies.
- Design and develop business cases for new opportunity assessments and enable objective decision-making.
- Create detailed design elements around the future state operating model – Organization, Processes, and Technology. Determining OKR’s, success metrics and KPI’s that can be used to measure success of transformation project.
- Develop end-to-end blueprints and associated implementation roadmaps for the proposed operating model.
- Develop and present actionable insights and recommendations.
- Develop and execute change management plans.
- Provide support to clients with implementation, adoption, transition, and knowledge transfer.
- Collaborate with cross-functional teams to implement changes.
- Prepare detailed reports and presentations on findings and progress.
- Stay updated with industry trends and best practices.
Company Profile
A Large KPO having offices across the globe and a large qualified global workforce.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.