5 Opening(s)
20.0 Year(s) To 30.0 Year(s)
30.00 LPA TO 75.00 LPA
VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have
Candidates from Third party BPO experience
Excellent communication skills
Seasoned WFM candidate
Kindly share the profile summary in below format ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
0.00 LPA TO 6.00 LPA
Job Title: Team Leader – Contact Center Operations
Location: AhmedabadExperience: 5–8 Years
Key Responsibilities:Manage 3–4 client accounts with a team size of 7–10 FTEsEnsure team productivity and adherence to quality SLAs (Service Level Agreements)Conduct weekly client calls, address team queries, and share Minutes of Meeting (MoM)Handle customer escalations and complaints effectivelyLead, motivate, ...