2 Opening(s)
3.0 Year(s) To 7.0 Year(s)
4.00 LPA TO 6.00 LPA
The Team Leader will be responsible for driving end-to-end ownership of the Recovery & Retention process, including:End-to-end ticket assessment, allocation, and prioritisation.Daily monitoring of new tickets and coaching Field Recovery (FR) Engineers to ensure timely attempts.Driving city-level productivity to achieve the committed target of 5.8 recoveries per FE per day.Improving ...
10 Opening(s)
7.0 Year(s) To 14.0 Year(s)
8.00 LPA TO 12.00 LPA
We are looking for someone from BPO / Call Centre Background who is experienced in managing the floor / managing the shifts / escalation management / tracking of customer complaints & queries / resolving issues in timelines / focused on complying with the SOPs & Processes – Basically a Operations ...