1 Opening(s)
15.0 Year(s) To 18.0 Year(s)
25.00 LPA TO 35.00 LPA
Key Responsibilities
Strategic Leadership
Develop and execute the organization's customer retention and loyalty roadmap aligned with overall business objectives.
Drive initiatives to improve customer lifetime value (CLTV), retention rates, repeat purchase behavior, and customer advocacy.
Establish scalable frameworks for customer engagement, retention, and loyalty across multiple customer segments.
Loyalty Program Management
Lead the end-to-end strategy, design, ...
1 Opening(s)
5.0 Year(s) To 12.0 Year(s)
7.00 LPA TO 9.00 LPA
Purpose of the Job
Delivery & resource planning, Escalation management, Quality review, Process improvements, Maintain up to date SOP, checklists etc, Management MIS & reporting, Training need analysis, Meet SLA, Delivery deadlines, Providing performance feedback to team members, Transition of new clients, Carry out root cause analysis & action plan for ...
2 Opening(s)
4.0 Year(s) To 6.0 Year(s)
4.00 LPA TO 6.00 LPA
Eligibility Criteria
Effective Verbal and Written Communication skills in English
Sales/marketing Aptitude
Prior inside sales/marketing experience will be an added advantage
Flexible to work in a 24X7 environment
Structured thought process
Self-driven
Key Responsibilities
ROLE –
Managing outbound sales operation and generating leads for and on behalf of clients.
Expanding Teams and resources.
Effective Communication with Senior Management.
Help with growing ...
10 Opening(s)
7.0 Year(s) To 14.0 Year(s)
8.00 LPA TO 12.00 LPA
We are looking for someone from BPO / Call Centre Background who is experienced in managing the floor / managing the shifts / escalation management / tracking of customer complaints & queries / resolving issues in timelines / focused on complying with the SOPs & Processes – Basically a Operations ...