1 Opening(s)
1.0 Year(s) To 4.0 Year(s)
Not Disclosed by Recruiter
Job Description
Key Responsibilities
● Monitor and audit sales calls and voice interactions as per defined quality parameters.
● Evaluate agent performance based on compliance, communication, objection handling, and conversion effectiveness.
● Identify trends, recurring errors, and performance gaps through data analysis.
● Provide structured, constructive, and actionable feedback to improve agent performance.
● Deliver ...
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
7.00 LPA TO 8.00 LPA
The KYC QC Floor Supervisor plays a critical role in ensuring the effectiveness, accuracy, and quality of Know Your Customer (KYC) and Quality Control (QC) operations. The position is responsible for supervising day-to-day floor activities, maintaining quality standards, driving team productivity, and ensuring adherence to organizational policies, regulatory requirements, and ...