30 Opening(s)
7.0 Year(s) To 15.0 Year(s)
6.80 LPA TO 7.00 LPA
Job Title: RTA Analyst (Real-Time Analyst)
Location: Gurgaon
Job Type: Full-Time
Reports To: Real-Time Analyst (RTA)
Job Summary:
The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and Queue Monitoring tools.
Key Responsibilities:
Real-Time ...
5 Opening(s)
20.0 Year(s) To 30.0 Year(s)
30.00 LPA TO 75.00 LPA
VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have
Candidates from Third party BPO experience
Excellent communication skills
Seasoned WFM candidate
Kindly share the profile summary in below format ...
4 Opening(s)
2.0 Year(s) To 5.0 Year(s)
Not Mentioned TO 3.50 LPA
Job Description
Experience
Complete understanding of overall operational activities including phone, email, chat, community and social media support
· Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.
Capacity Planning experience is preferred.
· Minimum of one ...