Job Description:

Role Overview

The Executive / Sr. Executive – Pre Sales will act as a single point of contact for customers from the pre-sales stage until booking/registration. The role involves handling customer interactions, coordinating with internal sales teams, managing client relationships, and ensuring seamless communication to support sales conversions.

Key Responsibilities

• Customer Engagement & Coordination

  • Serve as the one-point contact for customers until booking/registration.

  • Call and convince prospective clients; schedule site visits in consultation with the sales team.

  • Handle customer queries, provide accurate information, send mailers, and maintain updated client databases.

• Sales Support & Follow-ups

  • Coordinate with customers for registrations and fix appointments with the Sales Head.

  • Regular follow-up with customers and incoming leads to ensure timely closures.

  • Prepare and maintain reports on customer interactions and follow-ups.

• Relationship Management

  • Influence sales growth by acquiring new customers and nurturing existing customer relationships.

  • Maintain complete records of customer communication and interactions.

  • Ensure adherence to communication procedures, guidelines, and company policies.

• Team Collaboration

  • Coordinate with sales team members to ensure client requirements are addressed effectively.

  • Support smooth communication flow between customers and the sales team.

Key Skills Required

• Strong communication and interpersonal skills

• Proficiency in customer relationship management

• Ability to handle client queries effectively and convincingly

• Good organizational and follow-up skills

• Knowledge of MS Office / CRM software preferred

Experience

• 4 to 8 years of relevant experience in Pre-Sales, Customer Service, or Client Relationship Management, preferably in the real estate or sales-driven industry.