Phone Banking Officer
200 Nos.
2807
Full Time
Not Mentioned To 3.0 Year(s)
170000.00 LPA TO 225000.00 LPA
BFSI, Investments & Trading
Banking/Financial Services
B.Com - Commerce; B.Sc - Statistics; BA - English; BBA / BMS - Account/Finance; BBA / BMS - Management
Job Description:
1. Handling Customer Queries and Providing Information as per Defined Standards
2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems
3. Follow Up On Escalations and Closing Them
4. Educating Customers About Bank's other Products and Services
5. Generating Leads and Passing Them to Concerned Department
6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
7. Educating Customers About Channel Migration
8. Improve Efficiency as per Interactions and Feedback Received
9. Updating Product and Processes in Data bank
2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems
3. Follow Up On Escalations and Closing Them
4. Educating Customers About Bank's other Products and Services
5. Generating Leads and Passing Them to Concerned Department
6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
7. Educating Customers About Channel Migration
8. Improve Efficiency as per Interactions and Feedback Received
9. Updating Product and Processes in Data bank
10. Dealing with Banking schemes.
Shift Timing-Only 9 hrs shift
For Females/Males- 8am-8pm (any 9 hrs shift)- Day shiftIf interested, please call Aishwarya : 7738011681 or email : idealjobs@mumbairozgaar.com
Company Profile
Is one of India's leading ---ing and financial services group, offering a wide range of financial services that encompass
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