Customer Success Associate (MSME)
2 Nos.
38305
Full Time
1.0 Year(s) To 3.0 Year(s)
5.00 LPA TO 8.00 LPA
Sales / BD
Internet/Ecommerce
B.Tech/B.E. - Other Engineering; MBA/MMS/MPM/PGDM - Other Management
Job Description:
Objective:
The Company is looking for a high performing Customer Success Associates to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical
approach.
He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Relationships building, understanding and
keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities:
• Achieve repeat sales and wallet share targets
• Understand, categorize and analyze reasons for client drops and increase active to
on-boarded client ratio
• Key focus on customers who have churned and how to win them back
• Market intelligence inputs for pricing and activation
• Design and execute plan for outbound calling for sales conversion
• Enrich and maintain customer profile and update status in CRM
• Mine clients for referrals
• Work hand-in-hand with customer acquisition team for smooth transition of clients with
minimal drop outs
QUALIFICATIONS & COMPETENCE REQUIRED:
• BE/B. Tech/Bachelor`s Degree required from a premier institute. Selective very strong
candidates with relevant experience will be favored
• 1+ years of key account management/sales experience in B2B segment will be
preferred (pre or Post-Graduation)
• Experience meeting customer needs, building customer relationships and knack for
closing sales
• Strong communication & interpersonal skills
• Self-starter and driven
• Language Skills: fluent in English. Knowing Tamil/Marathi an added advantage
• Knowledge of sales principles and practices.
• Customer service Acumen.
• Desire to exceed growth, and working in a fast paced environment.
Company Profile
The company is a $23 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and Infrastructure, Cement, Ventures, and Paints across India, the US, South America, and Africa.
The company is spearheading a new mission to build the most preferred ----stop, omni-channel, and integrated tech-led offering for MSMEs in the manufacturing and construction industry through a multi-brand, multi-category marketplace. It also operates a B2C business for individual home builders (IHBs) under the brand Homes.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.