Strategic Account Manager
Job Description:
The role of a Strategic Account Manager is to act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations and customer business. He/She will also be responsible for assessment, risk analysis and customer satisfaction.
? Be updated with product and process knowledge
? Be aware of the organizational ecosystem
? Update organizational and industry knowledge of newer features, upgrades of products and services
? Communicate with assigned clients to assess their comfort with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our “Know Your Client” initiative
? Conduct strategic calls with customers on a regular basis
? Document the key points of the conversation in the internal portal, maintaining security and compliance measures
? Identify any potential risks that could affect the customer’s day to day operations – on a case, project or trends
? Report and create a root cause analysis report for the identified risk to the supervisors
? Create a preventive plan of action for the identified risk and communicate it to the stakeholders and customers
? Document the key points in the internal portal, maintaining security and compliance measures
? Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction
? Liaise with internal teams to get resolutions to customer queries or cases on a timely manner
? Review customer feedback and create an improvement plan for any constructive feedback
Skills :
? Communication (Verbal and written)
? Multitasking
? Effective collaboration
? Handle pressure
? Conflict resolution
? Assertiveness
? Analytical and problem-solving skills
Attributes :
? Ownership and accountability
? Passion
? Team work
? Integrity
Company Profile
Th--- company is a privat---ly h---ld l---ad---r in h---althcar--- IT, providing compr---h---nsiv--- ---l---ctronic H---alth R---cord (---HR) and Practic--- Manag---m---nt (PM) solutions us---d by mor--- than 850,000?m---dical prof---ssionals?in mor--- than 20 countri---s.?
Th--- company is s---cond larg---st in th--- country for ----pr---scribing. Bas---d in W---st borough, Mass., Th--- company ---mploys mor--- than 4300+ p---opl--- across its W---st borough, Mass., Austin, N---w York City, Chicago, California ,G---orgia, London, Mumbai, Ahmadabad and Bangalor--- offic---s.
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