Assistant Manager - Process Training

Job Description:

We are looking for a passionate, experienced, and dynamic trainer to join our team! As a trainer at our company, you will be responsible for planning and developing individual training and development strategy. You will be doing training and development ensuring that the T&D goals are met.

• Build Training Plans and curriculum roadmaps
• Deliver process trainings to New Hires (Classroom training).
• Audits transactions for agents on the floor (OJT) on a prescribed sheet
defined by the client or TT
• Give documented feedback as per the gaps identified in the audit
• Conduct training sessions as per requirement under specified
timelines
• Conduct training assessments
• Performance Assessment of Trainees during tests
• Database management, daily reports, and analysis
• Ensure that all new employees go through the defined new learning
• path for their respective roles in the account.
• Provide refresher and remedial training for existing employees.
• Ensure all regulatory requirements are complied with from time to time
• Maintain trainee data and information
• Generate training reports from time to time
• Support any administrative tasks like trainee roster and scheduling etc
• Create/Customize training content for delivery
• Provide feedback and coaching to analysts on the floor
• Take ownership for improvement in performance
• Analyze training needs for employees working for the account
• Responsible for adhering to training standardization guidelines
defined by the company.
• Responsible to work with Operations to bridge gaps during training
• Identify and fill gaps in client training programs to enable the
• employees achieve the set benchmarks of Quality
• Conduct Transition Analysis and Due Diligence for Training Readiness and Capability Development.

Competencies :

Soft Skills

• Excellent communication
• Articulation
• Patient
• Presence of mind
• Good listening skills

Domain/Functional Competencies

• Domain Overview
• Experience with fast paced tech/non tech companies in T&D
• Proficient designing and Implementing T&D initiatives and strategies
• Knowledge of latest trends of training/learning and development

Technical Competencies

• TNA
• Intermediates excel skills

• Have effective analytical skills with knowledge of creating dashboards and reporting of training

• Experience of TNA, TNI, will be added advantage