Reservation Executive

Job Description:

Responsibilities:

Client Consultation: Interacting with clients to understand their travel preferences, requirements, and budget. This involves active listening and effective communication skills to gather relevant information.

Designing customized travel itineraries based on client preferences, including destinations, activities, transportation, accommodations, and sightseeing.

Staying updated on travel trends, destinations, attractions, local customs, visa requirements, and other travel-related information to provide accurate and up-to-date advice to clients.

Making reservations for flights, accommodations, transportation, tours, activities, and other travel-related services. This includes comparing options, negotiating prices, and securing the best deals.

Coordinating all aspects of the trip, such as flights, transfers, accommodations, activities, and travel insurance, to ensure a seamless and stress-free travel experience.

Assisting clients in obtaining necessary travel documents, such as visas, passports, and health-related requirements.

Providing excellent customer service by addressing clients' inquiries, concerns, and requests before, during, and after their travels.

Handling unexpected issues or changes to travel plans, such as flight cancellations or changes in accommodations, to minimize disruptions and find suitable alternatives.

Up-selling and Cross-selling: Recommending additional services, upgrades, or related products to enhance the client's travel experience and increase revenue for the agency.

Utilizing travel booking systems, online resources, and travel software to research options, compare prices, and make bookings efficiently.

Meeting sales targets set by the company and contributing to revenue generation through successful client interactions.

Following up with clients after their trip to gather feedback, address any issues, and build long-term relationships for repeat business.

Skills and Qualifications:

Strong communication and interpersonal skills

Excellent organizational abilities

In-depth knowledge of travel destinations, cultures, and industry trends

Problem-solving and decision-making skills

Attention to detail and accuracy

Proficiency in travel booking systems and software

Sales and negotiation skills

Multitasking capabilities

Customer-focused mindset

Adaptability to changing circumstances

Time management skills

Education and Experience:

A tourism graduate is typically required, but a bachelor's degree in hospitality, tourism, or a related field can be advantageous.

Previous experience in customer service, sales, or the travel industry is beneficial.