Hiring for Leading Companies /Customer Experience Lead

Customer Experience Lead

1 Nos.
89348
Full Time
7.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
IT Software - Client Server
IT-Software/Software Services
Job Description:

Job Description

  • Implement a customer experience vision and strategy that aligns with our company’s mission and values. Champion the voice of the customer and drive a customer-centric mindset at every level
  • Collect, analyze, and interpret NPS data of 811 customers to evaluate customer sentiment and satisfaction level
  • Identify patterns, trends, and key drivers affecting 811 customer experience
  • Collaborate with data analysts to create comprehensive reports and visualizations for senior management
  • Conduct in-depth analysis to gain insights into customer behaviours, preferences, and pain points
  • Synthesize customer feedback from various sources to uncover opportunities for improvement
  • Provide actionable recommendations to enhance 811 customer satisfaction and loyalty
  • Collaborate with cross-functional teams to develop and execute strategies based on NPS insights
  • Monitor changes in NPS scores over time and track improvements resulting from implemented strategies
  • Stay updated on industry trends and best practices related to customer experience and NPS measurement
  • Effectively communicate insights and recommendations to stakeholders at all levels
  • Collaborate with marketing, product, technology and customer service teams to align efforts toward improving customer satisfaction

Job requirements

  • A bachelor’s degree in engineering or a related field along with a master’s degree
  • Prior experience in customer experience or product management
  • Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
  • Exceptional communication skills, both written and verbal, for effectively presenting findings to diverse audiences
  • Detail-oriented with a passion for improving customer experiences and driving positive change
  • Leadership skills with the ability to motivate and inspire your team
  • Creativity and innovation skills with the ability to generate new ideas and solutions
  • Collaboration skills with the ability to work well with others and build strong relationships
  • A customer-focused and empathetic attitude with the ability to understand and anticipate customer needs and expectation
Company Profile

Is an Indian ---ing and financial services company headquartered in Mumbai. It offers ---ing products and financial services for corporate and retail customers in the areas of personal finance, investment ---ing, life insurance, and wealth management.

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