40 Job openings found

Job Description Implement a customer experience vision and strategy that aligns with our company’s mission and values. Champion the voice of the customer and drive a customer-centric mindset at every level Collect, analyze, and interpret NPS data of 811 customers to evaluate customer sentiment and satisfaction level Identify patterns, trends, and key drivers ...

The role will focus on assisting Senior Buyer – EMO Procurement and implementing category initiatives with a primary focus on EMO Operations   The role of the Procurement Associate is to assist in EMO Procurement activities in alignment with Sr Manager – EMO & NPS Procurement     The role will utilize spend analytics, sourcing ...

Job Role Relationship Management Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Have complete knowledge of the customer base in ...

Priority Relationship Manager RESPONSIBILITIES Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. To provide the face of the Bank to the highest net worth customers of the Bank. KEY RESPONSIBILITIES RELATIONSHIP MANAGEMENT Build and deepen ...

Job SummaryDefine key responsibilities to reflect the duties and responsibilities of this role. [Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. To provide the face of the Bank to the ...

Role Summary: This role works closely with Head of Operations and will involve a combination of strategic thinking and firefighting. You will be driving efficiency improvements at org level while ensuring that key customer satisfaction metrics show consistent improvement. Some important business levers under the purview of this role include driving ...

Department Management: Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus. Ensure smooth administrative operations and high team performance to maintain an excellent student experience. Student Journey Management: Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement. Conduct ...

To monitor and improve Training across various customer operations processes and customertouch points by means of regular and structured learning interventions. • Strong Customer Focus• Communication Skills• Analytical & Critical Thinking• Team player & ability to work in challenging work environment• Attention to details• Familiarity with Content Development and related applications• ...

Job description:   Job Purpose : Lead Digital for Liabilities products, customer experience. Work with all business specially with branch banking, Liability sales and Transaction Banking, SME.Managerial Responsibilities: Recruit and Build a team Pan India, on board and train them. Coach them to bring out the best from each team member. Ensuring minimal attrition ...

Job Purpose:VRM will be responsible for enhancing the customer engagement virtually to increase customersickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell ofproducts and work towards upgrading and on-boarding customers in the relationship bankingprogram. Professionally driven to achieve higher customer satisfaction and increase retention. VRMto ...