63 Job openings found

Job Title: Customer Experience Specialist Location: Kurla Department: Customer Support/Customer Experience Reports To: Team Leader/Customer Service Manager Note: This role will be on payroll of Talisman HR Solution Job Summary: We are looking for a motivated and customer-oriented individual to join our team as an NPS (Net Promoter Score) Telecaller. In this role, ...

Job Description Implement a customer experience vision and strategy that aligns with our company’s mission and values. Champion the voice of the customer and drive a customer-centric mindset at every level Collect, analyze, and interpret NPS data of 811 customers to evaluate customer sentiment and satisfaction level Identify patterns, trends, and key drivers ...

RESPONSIBILITIES* Build and deepen Priority Banking customer relationships through effective relationship management Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. To provide the face of the Bank to the highest net worth customers of the Bank.RELATIONSHIP MANAGEMENT Build and deepen relationships ...

Priority Relationship Manager RESPONSIBILITIES Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. To provide the face of the Bank to the highest net worth customers of the Bank. KEY RESPONSIBILITIES RELATIONSHIP MANAGEMENT Build and deepen ...

Job Role Relationship Management Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Have complete knowledge of the customer base in ...

Priority Relationship Manager RESPONSIBILITIES Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. To provide the face of the Bank to the highest net worth customers of the Bank. KEY RESPONSIBILITIES RELATIONSHIP MANAGEMENT Build and deepen ...

Job SummaryDefine key responsibilities to reflect the duties and responsibilities of this role. [Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. To provide the face of the Bank to the ...

Role Summary: This role works closely with Head of Operations and will involve a combination of strategic thinking and firefighting. You will be driving efficiency improvements at org level while ensuring that key customer satisfaction metrics show consistent improvement. Some important business levers under the purview of this role include driving ...

The Vice President – Digital Transformationwill lead the enterprise-wide digital modernization of the broadband business,driving superior customer experience, operational excellence, revenue growth,and data-driven decision-making. The role will own the digital roadmap acrosscustomer journeys, OSS/BSS, network operations, sales, service assurance,analytics, and automation.Key Responsibilities1. Digital Strategy & Leadership Define and execute the organization’s ...

Location: Delhi Role Type: Auto Renewable Contractual  Working Days: 6 Days a Week Primary Function / Goals / Objectives Achieve defined service level targets. Ensure 100% renewal of profitable business. Maintain high customer retention rates. Drive strong Net Promoter Score (NPS). Improve first-time/telephone resolution rates. Major Responsibilities Deliver customer operator training at company facilities or customer sites. Execute new instrument and ...