Customer Service Executive
1 Nos.
92652
Full Time
1.0 Year(s) To 3.0 Year(s)
2.00 LPA TO 4.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Logistic/Freight/Courier
Job Description:
A customer service executive has the following responsibilities:
- Customer service: Handle customer inquiries and complaints, and provide customer statistics
- Communication: Communicate with customers and vendors by phone and email
- Tracking: Track shipments and vehicles, and monitor order and shipment status
- Documentation: Prepare and review invoices, bills of lading, and other freight-related documentation
- Coordination: Coordinate with internal teams and external service providers
- Problem solving: Resolve issues and complaints in a timely manner
- Reporting: Compile and submit reports
- Rate requests: Process new rate requests and report irregularities
- Relationship management: Maintain good relationships with internal and external stakeholders
- Compliance: Ensure compliance with customer Standard Operating Procedures
- Improvement: Identify and communicate ways the company can improve
Company Profile
Company is a renowned global logistics company offering a comprehensive suite of services including Ocean freight and Air freight, Warehousing, and Custom Clearance.
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