1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
30.00 LPA TO 32.00 LPA
• Managing the day-to-day performance of the Contact Centre
Operations and expected to shape the future of Contact Centre
Operations being committed to deliver a great customer contact
experience through a variety of customer contact channels
• To deliver a best-in-class service, meeting or exceeding all KPIs
and within budget
• Enhance customer experience, Revenue growth, ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Job Description
Position
As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You will act as a liaison between business stakeholders ...