6 Job openings found

Job Description Position As the platform engineer, you will play a critical role in supporting and optimising our Genesys CCaaS platform under the guidance of the Platform Owner. You will be responsible for managing global administration of the platform, conducting testing and rollout of new features in sandbox environments, and leveraging ...

About the Role: As a Technical Support Engineer for contact center solutions at ZEISS, you'll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities will include: Technical Expertise: Utilizing your hands-on experience with the Genesys Cloud application interface to issues effectively. Identifying and resolving user and network ...

Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You will act as a liaison between business stakeholders ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

  IVR Engineer base has to be Java coding. JD is for a senior role get me junior or senior guys am OK for a Junior IVR at L3 we can go till 15, for senior L5 we can go till 25 lacs. Java Spring Hibernate AWS MYSQL AngularJS Sr IVR engineers for our Bangalore location. Please share ...