1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
4.00 LPA TO 6.50 LPA
Job Summary
The Assistant Manager – Workforce Management will be responsible for end-to-end workforce planning, attendance and attrition reporting, productivity analysis, and capacity planning for KPO operations. The role requires strong analytical skills, advanced Excel expertise, and close coordination with cross-functional teams to ensure optimal workforce utilization and operational efficiency.
Key Roles ...
1 Opening(s)
6.0 Year(s) To 10.0 Year(s)
7.00 LPA TO 12.00 LPA
Job Description: BPO Manager
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities:
Lead and develop the BPO team, handling recruitment, training, and performance management.
Establish and optimize operational strategies to meet client needs and internal goals.
Build strong client relationships, addressing inquiries and identifying improvement opportunities.
Streamline processes, ...
3 Opening(s)
3.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.80 LPA
Duties & Responsibilities
Responsible for a multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.
Oversee the day-to-day operations of their team, ensuring that work is completed on time.
Track and evaluate the performance of the team members.
Implements quality ...