Product Process Trainer (Outbound Sales)
2 Nos.
107510
Full Time
2.5 Year(s) To 5.0 Year(s)
3.00 LPA TO 5.50 LPA
Other
Banking/Financial Services
Any - Any Graduation
Job Description:
Looking for a training specialist to design and deliver training programs for contact center teams.
Key Responsibilities:
- Train new and existing agents on systems, call handling, and processes
- Coach on customer service, issue resolution, and improving customer satisfaction.
- Identify skill gaps and provide regular feedback through coaching and audits.
- Track training effectiveness using key performance metrics.
- Coordinate with Operations and Quality teams to align training with business goals.
- Strong communication and presentation skills.
- Good knowledge of MS Office and training tools.
- Experience in NBFC/BFSI preferred.
Other details-
- Work Timings : 09:30am to 06:30pm
- Work Days – 5 days (Monday to Friday) & Alternate Saturday's
- Communication Level- Good English (Spoken/Written)
- The candidate should have experience in sales training for NBFC/BFSI/Financial contact center industry, but candidates from other industries can also be considered if they understand the financial sector.
- The base work location is Kurla, but the candidate will need to travel to Chandivali and Rabale 2 times during the week
- The Chandivali office handles both inbound and outbound center, while Rabale handles outbound center.
- 2 rounds of interviews
- Payroll Company- Talisman HR Solutions Pvt Limited- Off role opportunity renewed every year
Interested can share updated CV on careers@talismanstaffing.com
Company Profile
A --- --- company with National --- Bank (NHB) and engaged in various financial services businesses. It provides both wholesale and retail funding opportunities across sectors
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.