2 Opening(s)
2.5 Year(s) To 5.0 Year(s)
3.00 LPA TO 5.50 LPA
Looking for a training specialist to design and deliver training programs for contact center teams.
Key Responsibilities:
Train new and existing agents on systems, call handling, and processes
Coach on customer service, issue resolution, and improving customer satisfaction.
Identify skill gaps and provide regular feedback through coaching and audits.
Track training effectiveness using key performance ...