After Sales Service Engineer

Job Description:

Designation: After Sales Service Engineer

Location: Delhi, Mumbai, Pune, Chennai & Bangalore
Functional Area: After Sales
Qualifications: B.E/B.Tech/Diploma in Mechanical/Mechatronics

Job Description: The After-Sales Service Engineer will be responsible for ensuring
smooth operation, installation, maintenance, and troubleshooting of Strategi’s
machines at customer sites. The role involves close interaction with clients, resolving
technical issues, and ensuring customer satisfaction

Desired Profile:

• Familiarity with industrial automation tools and equipment.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills to interact with customers and internal teams.
• Willingness to travel to customer sites within the region

Responsibilities:

• Installation, commission, and testing of automation machines at customer sites
• Troubleshoot and diagnose issues related to electrical, pneumatic, hydraulic, and PLC systems.
• Perform preventive maintenance and ensure machines operate efficiently.
• Educate customers on proper machine usage, maintenance procedures, and best practices
• Collaborate with the engineering team to improve product design and functionality.
• Gather customer feedback and report recurring issues to the engineering and design teams to help improve machine design and reliability
• Document service activities, including reports and technical documentation.

Experience:

• Minimum 2 years of experience in after-sales service, preferably in industrial automation or machinery.